If you are unable to provide pictures, ask us for a pre-paid shipping label and we can process the damage claim when we receive the damaged item back. We will send you a pre-paid return shipping label so that you can return the damaged item (as either a PDF you can print or we can print it for you.) If you would like us to replace the item, please let us know when you are submitting your documentation. Please provide documentation (pictures) to our Customer Service Team at so we can process your damage claim and approve your return, replacement or refund. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. This normally will take a week to process, but during the holidays it may be longer. Once we have received your return, we’ll issue a refund towards the original payment method used on the order for the item that has been returned, depending on the condition of the return, unless you have already contacted customer service for resolution.
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